Customer Satisfaction
GUARANTEE
The Badlands Guitar Company Guarantee:
You will be satisfied with the quality and workmanship of your Badlands Guitar Company (BGC) product. If you're not, we will do everything we can to make things right.You will receive world-class customer service from the Badlands Guitar Company team.
BGC will repair or replace, at its discretion, any BGC product that fails to properly operate due to defects in materials or workmanship for a period of 1 year from the date of customer's receipt of guitar. BGC will not compensate owners who seek repair services outside of the warranty process. Routine instrument care, maintenance, and adjustments are the responsibility of the owner and not covered under warranty. Any BGC instrument serviced under warranty by BGC will remain warranted for the unexpired portion of the warranty period. The warranty terms apply only to original BGC purchasers (non-transferable). The warranty will not cover damage resulting from these conditions : any modifications, environmental conditions (e.g, exposure to excessive temperature, humidity, etc.), accidents, abuse or lack of regular maintenance. This warranty is in lieu of all other warranties expressed or implied. No representative or person is authorized to represent or assume for BGC any liability in connection with the sale of servicing of BGC guitar.
To inquire further about warranty claims and coverage, or initiate a warranty claim please contact Badlands Guitar Company at dude@badlandsguitarcompany.com.
RETURNS
The BGC team wants you to be completely happy with your purchase! If for any reason you decide you are not satisfied with the BGC product you purchased, please contact Badlands Guitar Company at dude@badlandsguitarcompany.com within seven days of receiving your product.
Only original customers that purchase directly from and/or through the Badlands Guitar Company sales portal are eligible for non-warranty returns. Please bear in mind that these guitars are built to order. Non-warranty returns will be subject to a 25% restocking fee and customer would be responsible for return shipping. All returns must include all case candy, original packaging and in non-damaged condition. Any damage (scratches, dents, dings) or missing parts (straps, cables, picks, hardware), etc. will result in a higher restocking fee. That said, we will do what we can to be as reasonable and understanding as possible. Please give us an opportunity to make it right for you. Before you decide on returning - reach out and talk to us! We welcome an opportunity to connect with all of our customers.
For guitars that are actively in production, 15% will be withheld on full purchase price refund requests. Additionally, all deposits (up to 10% of the full purchase price) are non-refundable. *Please note : Refund requests for full payment orders that haven't shipped will be subject to a 15% hold-back to cover nonrecoverable transaction fees. Additionally, any deposit order cancellation requests are also subject to a non-refundable deposit up to 10% of the full priced instrument.
PICKUP RETURN POLICY
All new BGC pickups are guaranteed to be free from defects and perform properly. If you suspect your BGC pickups are defective please contact us immediately to discuss next steps. We'll make it right!
With the exception of manufacturing defects, all BGC pickup sales are final and not eligible for returns or refunds of any type, whether installed in an instrument or not. BGC is not responsible for damage caused through mishandling, regular wear and tear, installation not facilitated by BGC or any modification or alteration of BGC pickups. Any such actions will void the warranty.
Any custom pickup winds, designs, or configurations requested by the customer are non-returnable and non-refundable.
Like our guitars, all BGC pickups are built to order. If you need to cancel your BGC pickup order before it's been shipped to you your payment will be refunded less a 10% processing fee. Once a pickup order has been shipped it is no longer eligible for return or refund unless there is a manufacturer's defect present.
BGC pickups installed as original equipment (for example, in a BGC instrument) are covered by the instrument's warranty policy.