Customer Satisfaction
GUARANTEE
The Badlands Guitar Company® Guarantee:
At Badlands Guitar Company® (BGC), our goal is to ensure your complete satisfaction with the quality and craftsmanship of our products. If you are not satisfied, we will do everything we can to make it right, providing you with world-class customer service.
BGC will repair or replace, at its discretion, any product that fails to operate properly due to defects in materials or workmanship for one year from the date you receive your guitar. Please note that we do not compensate owners who seek repair services outside of the warranty process (unless pre-approved directly by BGC). Routine instrument care, maintenance, and adjustments are the responsibility of the owner and are not covered under warranty. Any BGC instrument serviced under warranty will remain covered for the unexpired portion of the warranty period.
This warranty applies only to the original purchasers of BGC products and is non-transferable. The warranty does not cover damage resulting from modifications, environmental conditions (e.g., exposure to excessive temperature or humidity), accidents, abuse, or lack of regular maintenance. This warranty is in lieu of all other warranties, expressed or implied. No representative or individual is authorized to assume any liability on behalf of BGC regarding the sale or servicing of BGC guitars.
For inquiries about warranty claims and coverage, or to initiate a warranty claim, please contact Badlands Guitar Company® at dude@badlandsguitarcompany.com.
If you purchased your Badlands guitar through one of our select retailers, please contact them for any issues related to your purchase
RETURN POLICY
Returns on Pre-Orders in Production
If you wish to cancel a preordered guitar whether it is a full payment or a deposit, a 10% deduction will apply to your refund. While we offer a no-questions-asked refund policy, please understand that BGC incurs non-recoupable fees with each funds transfer (including e-commerce, PayPal, and banking fees). We recognize that circumstances can change and refunds may be necessary, but these fees are the buyer's responsibility. Thank you for your understanding.
Returns After Receiving Your Guitar
At Badlands Guitar Company®, we want you to be completely satisfied with your purchase! If you are not happy with your product, please contact us at dude@badlandsguitarcompany.com within seven days of receiving it. If there’s an issue, we’ll do our best to accommodate your request.
Any refund will be processed after the guitar is shipped back to BGC and can take 7-10 days to reflect in your account. Please note that only original customers who purchase directly from the Badlands Guitar Company® are eligible for non-warranty returns. Keep in mind that our guitars are built to order. Non-warranty returns are subject to a 10% restocking fee, and you will be responsible for return shipping. All returns must include original packaging and case candy, and the guitar must be in undamaged condition. Any damage (scratches, dents, dings) or missing parts (straps, cables, picks, hardware) will incur a higher restocking fee.
We encourage you to reach out to us before making a return. We value the opportunity to connect with our customers and will do our best to make things right.
PICKUP RETURN POLICY
All new BGC pickups are guaranteed to be free from defects and perform properly. If you suspect your BGC pickups are defective please contact us immediately to discuss next steps. We'll make it right!
With the exception of manufacturing defects, all BGC pickup sales are final and not eligible for returns or refunds of any type, whether installed in an instrument or not. BGC is not responsible for damage caused through mishandling, regular wear and tear, installation not facilitated by BGC or any modification or alteration of BGC pickups. Any such actions will void the warranty.
Any custom pickup winds, designs, or configurations requested by the customer are non-returnable and non-refundable.
If you need to cancel your BGC pickup order before it's been shipped to you your payment will be refunded less a 10% processing fee. Once a pickup order has been shipped it is no longer eligible for return or refund unless there is a manufacturer's defect present.
BGC pickups installed as original equipment (for example, in a BGC instrument) are covered by the instrument's warranty policy.