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Customer Satisfaction


The Badlands Guitar Company Guarantee:

You will be satisfied with the quality and workmanship of your Badlands Guitar Company (BGC) product. If you're not, we will do everything we can to make things right.You will receive world-class customer service from the Badlands Guitar Company team.

BGC will repair or replace, at its discretion, any BGC product that fails to properly operate due to defects in materials or workmanship for a period of 1 year from the date of customer's receipt of guitar. BGC will not compensate owners who seek repair services outside of the warranty process. Routine instrument care, maintenance, and adjustments are the responsibility of the owner and not covered under warranty. Any BGC instrument serviced under warranty by BGC will remain warranted for the unexpired portion of the warranty period.  The warranty terms apply only to original BGC purchasers (non-transferable).  The warranty will not cover damage resulting from these conditions : any modifications, environmental conditions (e.g, exposure to excessive temperature, humidity, etc.), accidents, abuse or lack of regular maintenance.  This warranty is in lieu of all other warranties expressed or implied. No representative or person is authorized to represent or assume for BGC any liability in connection with the sale of servicing of BGC guitar.  


To inquire further about warranty claims and coverage, or initiate a warranty claim please contact Badlands Guitar Company at


The BGC team wants you to be completely happy with your purchase! If for any reason you decide you are not satisfied with the BGC product you purchased, please contact Badlands Guitar Company at within ten days of receiving your product. Only original customers that purchase directly from and/or through the Badlands Guitar Company sales portal are eligible for non-warranty returns. Please bear in mind that these guitars are built to order. Non-warranty returns may be subject to a 10% restocking fee and customer would be responsible for return shipping. All returns must include all case candy, original packaging and in non-damaged condition. Any damage (scratches, dents, dings) or missing parts (straps, cables, picks, hardware), etc. may result in a higher restocking fee. That said, we will do what we can to be as reasonable and understanding as possible. Please give us an opportunity to make it right for you. Before you decide on returning - reach out and talk to us! We welcome an opportunity to connect with all of our customers.

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