Frequently Asked Questions
Our instruments can be purchased direct from us our from our dealers (Chuck Levin's Music Center and Flipside Music). We produce in very limited quantities to ensure that every customer gets the best possible experience!
Each BGC guitar is produced in limited batches. Payment options (at checkout) might include :
- Upfront payment-in-full, or
- deposit.
*Please note : Refund requests for full payment orders that haven't shipped will be subject to a 10% hold-back to cover nonrecoverable transaction fees. Additionally, any deposit order cancellation requests are also subject to a 10% withholding to cover non recoverable transaction fees. GX1-Pro Production Schedule:
First 25 guitars ordered: Est. completion and delivery in approx. 90 days
Orders 26-50: Est. completion and delivery in approx. 120 days
Orders 51-75: Est. completion and delivery in approx. 150 days
Orders 76-100: Est. completion and delivery in approx. 180 days
This limited run is capped at 100 guitars total.
Order Tracking: Want to know where your guitar is in the production queue? Contact us anytime and we'll provide you with a more precise estimated completion date based on your order sequence.
Payment Process: For instruments ordered with a deposit, we'll contact you within 2 weeks of your guitar's completion to collect final payment before shipping.
Important Notes: If there are any delays in your order, we will contact you immediately to keep you informed. If you have any questions about your order or our process, we're always here to help answer them.
Then we’re ready to help! We do everything possible to ensure that each instrument meets our high standards before it arrives at its new home, but if there is a problem just contact us. We’ll do whatever we can to make things right.
- We respond to emails
- We're happy to get on the phone
- When required, we'll even do a Skype to assure you are getting the most from your Badlands instrument & experience.
Also, be sure to follow us on Social Media for updates. You'll find a lot of useful information there.
Our guitars are produced in very limited quantities, and to help maintain a high level of quality control and keep prices reasonable, we do not offer custom one-offs at this time. However, we are definitely interested in hearing from members of the Badlands Guitar Company® scene on potential graphics and finishes for future runs! Drop us a line with your ideas!
Badlands Guitar Company® is a passion-driven pursuit. We simply want to produce the highest quality, true-to-era instruments using the most accurate components and design elements available. So for now, we’ve limited our production runs to a size we find most manageable. Then again, who knows what the future holds.
While we believe our guitars deliver value that meets or exceeds its price point compared to other custom shop guitars out there, we understand that even at our competitive prices, it might be too much for some.
We are actively examining some options to produce high-quality instruments in a wider range of price options without compromising our vision. Stay tuned!
Badlands is partnered with some of the best luthiers in Maryland and Southern California, where all aspects of the guitar are made. Badlands pickups are handwound in Kent County, Michigan, by our pickup guru. Our pickups are not rebranded - they are built from the ground up exclusively for Badlands Guitar Company®.